{"id":19,"date":"2025-07-26T08:15:26","date_gmt":"2025-07-26T08:15:26","guid":{"rendered":"https:\/\/glassplace.com\/?page_id=19"},"modified":"2026-06-10T14:25:23","modified_gmt":"2026-06-10T14:25:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/glassplace.com\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Foire aux Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Vous avez des questions ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Nous sommes l\u00e0 pour rendre votre exp\u00e9rience avec nous aussi simple que possible. C\u2019est pourquoi nous avons rassembl\u00e9 une foire aux questions portant sur le vitrail, les commandes, la livraison et bien plus encore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Comment puis-je passer une commande aupr\u00e8s de The Glass Place ?<\/span>\n\n \n
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Vous pouvez parcourir notre catalogue complet en ligne et ajouter les produits dont vous avez besoin \u00e0 votre liste de commande. Une fois votre commande soumise via le site web, par courriel ou par t\u00e9l\u00e9phone, nous la pr\u00e9parons et l\u2019exp\u00e9dions dans les plus brefs d\u00e9lais. Si un article command\u00e9 est en rupture de stock ou si la quantit\u00e9 disponible est insuffisante, nous vous en informerons afin de discuter de la meilleure fa\u00e7on de proc\u00e9der.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Quels sont vos frais d\u2019exp\u00e9dition et comment sont-ils calcul\u00e9s ?<\/span>\n\n \n
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Les frais de livraison sont calcul\u00e9s en fonction du poids et de la destination de votre commande. Des frais d\u2019emballage et de mise en bo\u00eete s\u2019appliquent \u00e9galement. Veuillez nous contacter pour obtenir une estimation des frais de livraison.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Exp\u00e9diez-vous \u00e0 l\u2019international ?<\/span>\n\n \n
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Oui ! Nous Exp\u00e9dions Partout au Canada, aux \u00c9tats-Unis et \u00e0 l\u2019International.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Comment le verre est-il emball\u00e9 pour l\u2019exp\u00e9dition ?<\/span>\n\n \n
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We take great care in packaging all glass orders using protective materials designed for safe transit.<\/p>

A glass boxing fee applies to all glass orders due to the specialized materials and handling required.<\/p>

Once orders leave our warehouse, they are in the hands of third-party carriers. While we pack everything with care, glass is fragile and damage in transit can occasionally occur.<\/p>

In the event of damage, claims are handled directly with the carrier.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Puis-je visiter ou magasiner \u00e0 votre entrep\u00f4t en personne ?<\/span>\n\n \n
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Notre entrep\u00f4t n\u2019est pas ouvert au public sans rendez-vous, mais nous accueillons les visiteurs sur rendez-vous. Si vous souhaitez d\u00e9couvrir nos verres de vitrail et nos fournitures en personne, veuillez nous contacter pour planifier une visite. Il nous fera plaisir de vous pr\u00e9senter notre s\u00e9lection et de vous aider \u00e0 trouver ce dont vous avez besoin.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Quels modes de paiement acceptez-vous ?<\/span>\n\n \n
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We accept major credit cards and e-transfer.<\/p>

Please note, we do not accept cheques.<\/p>

Contact us if you have any questions regarding payment.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Offrez-vous des prix de vrac?<\/span>\n\n \n
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Yes, we offer wholesale pricing for qualified studios and retailers.<\/p>

Designed for consistent buyers, our wholesale program offers competitive pricing and better value on full sheet and bulk orders.<\/p>

If you\u2019re regularly restocking or running a studio, it\u2019s worth connecting with us.<\/p>

Contact us to apply.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Puis-Je Demander un Type ou une Marque de Verre Sp\u00e9cifique ?<\/span>\n\n \n
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Absolument ! Si vous recherchez quelque chose de pr\u00e9cis, faites-le-nous savoir. Nous ferons de notre mieux pour nous le procurer pour vous.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Comment puis-je suivre ma commande ?<\/span>\n\n \n
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Pour les commandes par correspondance, nous fournissons les informations de suivi par courriel une fois votre commande exp\u00e9di\u00e9e. Si vous avez des questions concernant le suivi ou votre livraison, veuillez nous contacter.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Les prix sont-ils en dollars canadiens ?<\/span>\n\n \n
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Oui, tous les prix affich\u00e9s sur notre site Web sont en dollars canadiens, sauf indication contraire.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How large is one piece of glass on your website?<\/span>\n\n \n
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1 piece is based on square footage, not exact dimensions.<\/p>

Oceanside, Spectrum, Architectural:<\/strong> ~1.33 sq ft per piece
Wissmach, Designer Glass:<\/strong> ~1.2 sq ft per piece
Youghiogheny, Uroboros:<\/strong> may vary between 1.2\u20131.33 sq ft<\/p>

Sizes may vary slightly as sheets are cut to maximize yield.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How big is a full sheet of glass?<\/span>\n\n \n
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Full sheet sizes vary by manufacturer:<\/p>

Oceanside: ~8 sq ft
Architectural: ~8 sq ft
Designer Glass: ~8.2 sq ft
Wissmach: ~9.3 sq ft
Youghiogheny, Uroboros: typically ~6 sq ft<\/p>

Sizes may vary slightly depending on the batch.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n When am I charged for my order?<\/span>\n\n \n
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We only process payment once your order is picked, confirmed, and ready to ship.<\/p>

If any items are out of stock, we\u2019ll contact you with alternatives before finalizing.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you ship right away?<\/span>\n\n \n
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Orders are picked and packed before shipping.<\/p>

Shipping timelines vary depending on order size and current volume, but we\u2019ll keep you updated throughout the process.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I add to my order after placing it?<\/span>\n\n \n
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Yes, you can add to your order as long as it hasn\u2019t been packed yet.<\/p>

We recommend sending any additions as soon as possible to avoid delays.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What if my glass arrives damaged?<\/span>\n\n \n
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Glass is a fragile product, and despite our best efforts, damage can occasionally occur during transit.\u00a0We pack all orders securely, but once a shipment leaves our warehouse, it is in the hands of the carrier.<\/p>

If your order arrives damaged, contact us immediately with photos of the damaged glass, packaging, and shipping label. Claims are reviewed on a case-by-case basis.<\/p>

Shipping insurance is available for an additional cost and must be requested before your order ships.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you have a minimum order?<\/span>\n\n \n
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Retail orders have a $50 minimum before shipping and taxes.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Inventory changes quickly. While we do our best to keep the website updated, availability is not guaranteed until your order is picked.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Vous avez des questions ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Vous avez des questions concernant votre commande ou une demande g\u00e9n\u00e9rale ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Got questions? We\u2019re here to make your experience with us as easy as possible. That\u2019s why we\u2019ve put together some Frequently Asked Questions related to stained-glass, ordering, shipping, and more. How do I place an order with The Glass Place? You can browse our full catalogue online and add the products you […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":52,"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":12023,"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/pages\/19\/revisions\/12023"}],"wp:attachment":[{"href":"https:\/\/glassplace.com\/fr\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}