We’re here to make your experience with us as easy as possible. That’s why we’ve put together some Frequently Asked Questions related to stained-glass, ordering, shipping, and more.
You can browse our full catalogue online and add the products you need to your order list. Once you submit an order via website, email, or phone, we pack it and ship it out as soon as possible. If something you ordered is out of stock, or we do not have enough in inventory, we will let you know to discuss how you would like to proceed.
Shipping charges are based on the weight and destination of your order. Boxing and packaging fees will also apply. Contact us for a shipping estimate.
Yes! We ship across Canada, the United States, and worldwide.
We pack all glass orders safely to help ensure your order arrives in perfect condition. A glass boxing fee applies to all glass orders.
Our warehouse isn’t open for walk-in shopping, but we welcome visitors by appointment. If you’d like to explore our stained-glass and supplies in person, please contact us to schedule a visit. We’ll be happy to show you our selection and help you find what you need.
We accept major credit cards, e-transfer, and other secure payment options. Contact us for more details.
Yes, we provide wholesale pricing for qualified studios and retailers. Please contact us to apply for a wholesale account.
Absolutely! If you’re looking for something specific, let us know. We’ll do our best to source it for you.
For mail order customers, we provide tracking information by email once your order ships. If you have any questions about tracking or your shipment, please contact us.
Yes, all prices listed on our website are in Canadian dollars unless otherwise specified.
