We’re here to make your experience with us as easy as possible. That’s why we’ve put together some Frequently Asked Questions related to stained-glass, ordering, shipping, and more.
You can browse our full catalogue online and add the products you need to your order list. Once you submit an order via website, email, or phone, we pack it and ship it out as soon as possible. If something you ordered is out of stock, or we do not have enough in inventory, we will let you know to discuss how you would like to proceed.
Shipping charges are based on the weight and destination of your order. Boxing and packaging fees will also apply. Contact us for a shipping estimate.
Yes! We ship across Canada, the United States, and worldwide.
We take great care in packaging all glass orders using protective materials designed for safe transit.
A glass boxing fee applies to all glass orders due to the specialized materials and handling required.
Once orders leave our warehouse, they are in the hands of third-party carriers. While we pack everything with care, glass is fragile and damage in transit can occasionally occur.
In the event of damage, claims are handled directly with the carrier.
Our warehouse isn’t open for walk-in shopping, but we welcome visitors by appointment. If you’d like to explore our stained-glass and supplies in person, please contact us to schedule a visit. We’ll be happy to show you our selection and help you find what you need.
We accept major credit cards and e-transfer.
Please note, we do not accept cheques.
Contact us if you have any questions regarding payment.
Yes, we offer wholesale pricing for qualified studios and retailers.
Designed for consistent buyers, our wholesale program offers competitive pricing and better value on full sheet and bulk orders.
If you’re regularly restocking or running a studio, it’s worth connecting with us.
Contact us to apply.
Absolutely! If you’re looking for something specific, let us know. We’ll do our best to source it for you.
For mail order customers, we provide tracking information by email once your order ships. If you have any questions about tracking or your shipment, please contact us.
Yes, all prices listed on our website are in Canadian dollars unless otherwise specified.
1 piece is based on square footage, not exact dimensions.
Oceanside, Spectrum, Architectural: ~1.33 sq ft per piece
Wissmach, Designer Glass: ~1.2 sq ft per piece
Youghiogheny, Uroboros: may vary between 1.2–1.33 sq ft
Sizes may vary slightly as sheets are cut to maximize yield.
Full sheet sizes vary by manufacturer:
Oceanside: ~8 sq ft
Architectural: ~8 sq ft
Designer Glass: ~8.2 sq ft
Wissmach: ~9.3 sq ft
Youghiogheny, Uroboros: typically ~6 sq ft
Sizes may vary slightly depending on the batch.
We only process payment once your order is picked, confirmed, and ready to ship.
If any items are out of stock, we’ll contact you with alternatives before finalizing.
Orders are picked and packed before shipping.
Shipping timelines vary depending on order size and current volume, but we’ll keep you updated throughout the process.
Yes, you can add to your order as long as it hasn’t been packed yet.
We recommend sending any additions as soon as possible to avoid delays.
