We’re here to make your experience with us as easy as possible. That’s why we’ve put together some Frequently Asked Questions related to stained-glass, ordering, shipping, and more.
Browse our online catalogue, add the products you need to your order list, and submit your order through our website. You can also place an order by email or phone.
Once received, we'll review your order, pick and prepare the available items, calculate shipping charges, and email you the final invoice. Any unavailable items will be marked as out of stock on your invoice.
Payment is processed before your order is shipped.
Yes! On our website, 1 piece (1 PC) represents 1 square foot (1 sq. ft.) for pricing purposes, not one physical piece of glass.
Glass is sold in minimum cut sizes depending on the manufacturer:
Oceanside, Spectrum, Architectural: ~1.33 sq ft per piece
Wissmach, Designer Glass: ~1.2 sq ft per piece
Youghiogheny, Uroboros: may vary between 1.2–1.33 sq ft
The final price is calculated based on the total square footage ordered.
Full sheet sizes vary by manufacturer:
Oceanside: ~8 sq ft
Architectural: ~8 sq ft
Designer Glass: ~8.2 sq ft
Wissmach: ~9.3 sq ft
Youghiogheny, Uroboros: typically ~6 sq ft
Actual sheet sizes may vary slightly depending on the manufacturer and production batch.
Yes! We offer standard cut sizes depending on the glass manufacturer.
Oceanside Glass: Minimum cut size is 12" × 16" (1.33 sq. ft.).
Wissmach & Designer Glass: Minimum cut size is 10.5" × 16" (1.2 sq. ft.).
Please note that all glass prices listed on our website are per square foot (1 sq. ft.), not per piece. Your final price is calculated based on the actual square footage ordered.
We do not offer custom cutting below our minimum sizes. Glass is cut into rectangular pieces to maximize the use of each full sheet.
Not necessarily. Glass is cut into rectangular pieces to maximize each full sheet. Depending on the manufacturer, some edges and corners may be slightly uneven or curved. These variations are normal and are not considered defects or damaged.
Yes, all prices listed on our website are in Canadian dollars unless otherwise specified.
Yes, our minimum order is $50 CAD before taxes and shipping.
Wholesale accounts have separate minimum purchase requirements to qualify for wholesale pricing.
Inventory changes quickly. While we do our best to keep the website updated, availability is not guaranteed until your order is picked.
Yes! If you're looking for a specific glass that isn't listed in our online catalogue, feel free to contact us with the manufacturer's name, product SKU, and quantity required.
We'll be happy to check availability and let you know if it's something we can special order.
Yes! If you need to add items to an existing order, please contact us as soon as possible.
We'll do our best to accommodate your request, provided your order hasn't already been processed or prepared for shipment.
Once an order has been finalized, additional items will need to be placed on a new order.
We accept major credit cards and e-transfer.
Please note, we do not accept cheques.
Contact us if you have any questions regarding payment.
Once your order has been picked and prepared, we'll calculate the shipping charges and email you the final invoice.
Any unavailable items will be marked as out of stock on your invoice.
Payment is processed before your order is shipped.
Absolutely! We offer competitive wholesale pricing on an extensive selection of stained glass and supplies for qualifying stained glass shops, studios, retailers, and professional artists purchasing in volume.
As a Canadian distributor, we proudly supply businesses across Canada, helping them source the materials they need at competitive prices.
Wholesale eligibility is based on purchase volume and is subject to periodic review to maintain active wholesale status.
Interested in becoming a wholesale customer? Contact us to get started!
Contact us to apply.
Shipping charges are calculated based on the weight, dimensions, packaging requirements, and delivery destination of your order. Boxing and packaging fees also apply.
Final shipping costs are determined once your order is confirmed and ready for shipment.
Shipping costs depend on the weight, dimensions, packaging requirements, and delivery destination.
We can provide a general shipping estimate with your complete list of products, quantities, and delivery address. However, final shipping costs are calculated once an order is confirmed.
Please note that we do not cut or package glass for shipping quotes. Glass is only cut once an order is confirmed and payment arrangements have been made.
Glass needs a little extra care when it travels! Our boxing fees cover the sturdy boxes and packing materials needed to properly protect your glass during shipping.
We always recommend filling your box whenever possible, so you get the best value from both your boxing fee and shipping cost.
Glass Boxing Fees
Small pieces, up to 18 pieces: $12.50
Small pieces, fewer than 8 sheets: $15.00
2.66 sq. ft. sheets, up to 12 pieces: $17.50
2.66 sq. ft. sheets, fewer than 6 pieces: $20.00
Half sheets, up to 8 pieces: $20.00
Wood crating for freight orders: $55.00
Boxing fees are separate from shipping.
Not sure how much will fit? We’re happy to help you make the most of your box!
We take great care in packaging all glass orders using protective materials designed for safe transit.
A glass boxing fee applies to all glass orders due to the specialized materials and handling required.
Once orders leave our warehouse, they are in the hands of third-party carriers. While we pack everything with care, glass is fragile and damage in transit can occasionally occur.
In the event of damage, claims are handled directly with the carrier.
Yes! We ship across Canada, the United States, and worldwide.
Orders are picked and packed before shipping.
Shipping timelines vary depending on order size and current volume, but we’ll keep you updated throughout the process.
For mail order customers, we provide tracking information by email once your order ships. If you have any questions about tracking or your shipment, please contact us.
Glass is a fragile product, and despite our best efforts, damage can occasionally occur during transit. We pack all orders securely, but once a shipment leaves our warehouse, it is in the hands of the carrier.
If your order arrives damaged, contact us immediately with photos of the damaged glass, packaging, and shipping label. Claims are reviewed on a case-by-case basis.
Shipping insurance is available for an additional cost and must be requested before your order ships.
Yes! Order pickups and warehouse visits are available by appointment only.
Please note that The Glass Place is a wholesale warehouse, not a retail storefront. We are not open for walk-in shopping or general browsing.
For warehouse visits, please contact us in advance with the product SKUs you're interested in so we can arrange an appointment.
For order pickups, please contact us to confirm a pickup date and time. Your order will be prepared and ready for collection at your scheduled appointment.
Have questions about your order, or a general enquiry?
